Shopping Information
Shopping Guide
How to ShopShopping at the Trane Technologies Brand Store is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.
To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.
You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.
When you are ready to checkout, you will need to register and create an account unless you are accessing the site through SSO or Punchout. Please use your Trane Technologies email for registration. If you are a Dealer, Hourly Employee, or another external shopper and do not have a Trane Technologies email, please register with whichever email is most convenient for you. If you do not have an email address please contact our customer service team at +1 866-504-2342 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.).
When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.
- In Stock: The item you are requesting is currently in stock and available to ship.
- Pre-Sell: This item is available for advanced ordering. It will ship when in stock.
- Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call +1 866-504-2342 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) to speak with a customer service representative.
- Discontinued: The item you are requesting is out of stock and no longer available.
Basic T-shirt Sizing
Polo Shirt Sizing
Shipping Information
All orders ship from the US.
Orders are dispatched within 48 hours of receipt Monday through Friday, excluding German bank holidays.
Domestic ShippingShipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order.
International ShippingIf shipping outside of the US, additional import obligations and costs are associated and payable by the customer. For business purposes, check with your company’s International Trade Compliance contact(s) to ensure the appropriate review and approval is conducted prior to ordering.
If you have any questions about expedited shipping and processing, please call customer service at +1 866-504-2342 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.).
Customer Support
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.
Toll free phone number: +1 866-504-2342
Custom Orders: [email protected]
Email: [email protected]
We appreciate your business and hope that you will visit the Trane Technologies Brand Store Gifting Store again in the near future.
Satisfaction GuaranteeIf you are not completely satisfied with your purchase for any reason, return the merchandise for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call +1 866-504-2342 for details.
Your PrivacyOur site does not currently employ a mechanism for collecting personal information provided to us other than that to ensure proper delivery of ordered and requested merchandise.
This site utilizes generic log information in the form of "raw hit" counts. This information is compiled and analyzed on an aggregated basis. This information includes only the user's IP address, the time that user accessed the site, and the files accessed.
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Our Use of Your Information
Raw hit counts are processed occasionally to evaluate the effectiveness of specific site tools and to gauge patterns of site behavior. -
Our Disclosure of Your Information
No site data generated by this site shall be shared with or sold to other organizations for marketing purposes. -
Security
This site uses industry standard efforts and accepted safeguards to ensure the confidentiality of identifiable information. Included measures include firewalls and Secure Socket Layers. Please note that "perfect security" of the Internet is not guaranteed nor can Bensussen Deutsch and Associates, make claim to absolute "perfect security".
Learn more about how Trane Technologies uphold integrity in everything we do in our Ethics and Compliance Policy.
Please follow this link below to the Trane Technologies internal resource page. https://tranetechnologies.sharepoint.com/Legal/ethics-compliance/Pages/default.aspx
Find the Trane Technologies Brand Center here: https://tranetechnologies.sharepoint.com/sites/Brand.Center/SitePages/Home.aspx
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